If your product is different from expected, or you are having issues
If the product you purchased from Anglepoise.com or other retailers is not what you expected, or you are having issues. It may be worth checking out our ever-growing guides or product information here
- assembly instructions
- enhanced technical information
- extra image assets
If this information doesn't help, or you would like clarification on things then please contact us, and we can often resolve your issue relatively easily if it's things like assembly or items like grub screws etc. The link here will take you to a form where you can submit details and comments.
- Package up your product carefully in original packaging
- Fill in the form here with relevant information, including country and adding a preferred delivery date if helpful.
- We will come back to you arranging a pickup date (UK only)
- Please try and return product within 30 days of purchase
Your refund will be processed within 14 days of receiving your returned item. If you need any additional assistance, please contact us.
We can only provide you with a refund for products purchased from Anglepoise.com. We cannot provide refunds for products purchased from another retailer - you will have to contact them directly. If you purchased from us your refund will be processed within 14 days of receiving your returned item.